We’ve recently become aware that an individual has been falsely claiming to be a Wolf River Community Bank employee in fraudulent, spoofed phone calls and text messages that appear to be coming from the bank. Be cautious! Scammers are persistent and can manipulate caller ID to make calls or texts appear legitimate; this is known as spoofing. Never disclose personal information to anyone who contacts you in this manner.

If you receive a suspicious phone call or text, HANG UP and call the bank directly at 920-779-7000. If you receive a text with a link, DON’T CLICK. Instead, access your mobile banking app or online banking through your regular browser.

If you have received such a call or clicked on a link, please contact the bank immediately at 920-779-7000 so we can secure your accounts.

WHAT WE WILL NEVER ASK YOU

Please know that no representative of Wolf River Community bank will ever contact you and ask for your email address, username, password, card number, social security number, birthdate, account number, PIN, expiration date, one-time authentication code from a text message/email, or the three-digit security code on the back of your card. Likewise, you will not be asked for answers to security questions if a bank representative has called, emailed, or texted you.

HOW TO AVOID SPOOFING

Here are some tips recommended by the Federal Communications Commission (FCC) to protect yourself from spoofing:

• Don’t answer calls from unknown numbers. If you answer such a call, hang up immediately.
• If you answer the phone and the caller – or a recording – asks you to hit a button to stop getting the calls, you should just hang up. Scammers often use this trick to identify potential targets.
• Do not respond to any questions, especially those that can be answered with “Yes” or “No.”
• Never give out personal information such as account numbers, Social Security numbers, mother’s maiden names, passwords or other identifying information in response to unexpected calls or if you are at all suspicious.
• If you get an inquiry from someone who says they represent a company or a government agency, hang up and call the phone number on your account statement, in the phone book, or on the company’s or government agency’s website to verify the authenticity of the request.
• Use caution if you are being pressured for information immediately.

Thank you for sharing this valuable information with friends and family.

If you have any questions or concerns, we are here to help. Contact us at 920-779-7000.